Customer Portal
Let Customers Help Themselves
(and Love You for It)
Keep customers informed without phone calls or emails—give them the portal they’ve always wanted.
The Problem
Your team is buried in status calls, document requests, and follow-ups. Customers are frustrated when they can’t get quick answers, and your staff is stuck in the middle.
The Cogent Solution
Cogent’s Customer Portal gives your clients 24/7 access to the information they need:
Live Order Status
Real-time tracking pulled straight from the driver’s JustDrive app.
Document Access
BOLs, invoices, PODs—all in one place.
Trip History
Customers can view current and past shipments any time.
It’s like self-checkout for freight visibility—fast, easy, and always open.
How It Works
Grant Access
Invite customers to
their own secure portal.
Track in Real Time
Trip updates appear instantly as
drivers progress.
Customers Self-Serve
No more status calls or
document emails.
Why It Matters
Reduce inbound customer calls
Improve satisfaction and transparency
Free up your team to focus on actual service
